The VATSIM Membership Department is seeking applications for the position of
VATSIM Membership Manager.
VATSIM Membership Managers provide one-on-one assistance to VATSIM members in membership-related matters through the VATSIM Membership Department Help Desk ticket system. Primarily, this includes helping members with topics such as account reactivations, password issues, or other account-specific matters.
The primary responsibilities of this position include:
- Providing one-on-one assistance to VATSIM members in membership-related matters through the VATSIM Membership Department Help Desk ticket system.
- Submitting evidence and recommendations to the VATSIM Conflict Resolution team when required
- Any other tasks assigned by the VATSIM Vice President of Membership and his designee(s)
Position essential requirements:
- The applicant is at least 18 years of age at the time of application
- The applicant has been a member of the VATSIM network for no less than 24 months at the time of application
- The applicant has a clean VATSIM record for no less than 12 months at the time of application
- The applicant has a good working knowledge of VATSIM policies, especially the VATSIM Code of Conduct, VATSIM Code of Regulations and VATSIM Data Protection & Handling Policy (or willing to learn)
- The applicant has proficient English oral and written communication skills
- The applicant is able to dedicate an average of 30 minutes per day to the role
- The applicant can commit to work tickets an average of 5-7 days per week
Desirable but not essential:
- The applicant holds a VATSIM ATC rating of Tower Controller (S2) or higher
- The applicant holds a VATSIM pilot rating of P0 or higher
- The applicant has previous experience in a customer service type position
Applications should be submitted via the “Apply” button at the MyVATSIM Vacancy System by no later than 31st July 2023 (23:59 UTC). As part of their application, applicants are asked to provide a VATSIM-related C.V., a brief description of why they believe they would be a good fit for the role, and a letter of recommendation from a Division level or higher VATSIM staff member.
After an initial scanning of the applications, suitable candidates will be contacted should their application be progressed onwards.
Please note there are multiple vacancies for this role. Any questions should be directed to Membership Manager Team Lead - Samuel Julnes at s.julnes@vatsim.net
This vacancy may be closed early if the required number of suitable candidates are selected before the closing date.
Thank you for your interest!